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Refund & Return

We issue a full refund with no hassle if any customer is unsatisfied with our products within the 15-day period upon receipt of the item. Simply contact us with your order number and we will respond to your concerns in 24 hours or less.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. And upon arrival we will issue full refund once item is in its natural form.

Refund Exemption

Unfortunately, if the request has been made 15 days after your purchase, we can’t offer a refund and/or exchange of items. Additionally, we cannot allow a refund if the item is either not in its original condition or damaged with missing parts for reasons not caused by us.

Return Address

When returning items, you will be responsible for paying the shipping cost. Please note that shipping fees are non-refundable.

If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. This is because there is no guarantee that we will receive your returned item.

Return Eligibility

To be approved for a refund, your item must be in the same condition when you received it, including the original packaging. Please be reminded that the following goods cannot be returned:

Item Exchange

As a rule, we can only replace items that are defective or damaged. If you need to exchange for the same item, you may send us an email at support@petsedition.com. Once we received your request, we will start processing your order. It may take some time for the exchanged product to reach you depending on your location.

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